11 - Understanding and Avoiding E&O Claims in an Independent Insurance Agency

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12 - Coverage Concerns for App/Web-Based Services

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13 - The Many Faces of Insurance Fraud Shedding Light on the Tactics of Modern Day Swindlers

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14 - Ethics - Creating a Winning Culture in the Agency

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15 - Watch Your Six - A Half Dozen Ethics Scenarios for Insurance Professionals

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16 - Flood Program Overview – NFIP Then and Now - 3 hrs

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17 - “Why Does My HO Policy Hate My Riding Lawnmower?” Personal Lines Policy Gaps and Exclusions - aben

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18 - Commercial Insurance Coverages, Court Cases and Chaos

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19 - What To Do With Rental Cars

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20 - What a Crime - Understanding Crime Insurance

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